Digium: Developing Regulated BYOD Communications Solutions

CIO VendorDanny Windham, CEO
Bound by budgetary and IT constraints, small and medium-sized businesses (SMBs) have long recognized the benefits of Bring Your Own Device (BYOD) and have been encouraging their employees to use their personal devices to check email and manage work on the go. According to Forrester research, 43 percent of SMBs are currently supporting BYOD in¬itiatives and Gartner is predicting that BYOD adoption will reach 90 percent by the end of this year. It will award organizations an opportunity to allow their employees to capitalize on their mobile devices – smart phones, tablets, and laptops, to access the network data and increase the overall work efficiency of their firm. With this vision in mind, Huntsville, Alabama, based Digiumhas been empowering SMBs to reap the benefits of BYOD through the communications company’s best-in-class software and tools. Digium’s foundation is in its role as creator, primary developer and sponsor of the Asterisk project, the most widely used open source communications software supporting virtually every communications protocol in use today. The company also provides Switchvox business phone systems (both on-premises and cloud-based) that deliver enterprise-class Unified Communications (UC) at an affordable price, administered through an easy to use graphical user interface (GUI) rather than raw configuration files and custom scripts. “Where Asterisk is an engine, Switchvox is a complete vehicle that anyone with minimal computer experience can manage,” says Danny Windham, CEO, Digium.

Since 1999, Digium has been enabling developers to create innovative communication solutions, offering an alternative to proprietary phone systems. Whether in regards to its open source Asterisk engine or its Switchvox-based solutions, Digium continuously monitors the changing communications landscape for what’s coming next. “Our strategic decisions are built from careful assessment of the needs of our clients. We anticipate where the market is going, and formulate our roadmap, accordingly,” adds Windham.“Success is a delicate balance of foresight, timing, luck, and a lot of hard work. And on the same principles we have built our solution, Switchvox.”

Digium aims to change the way communication is taking place in BYOD through Switchvox, a full-featured, UC business phone system that is based on the Asterisk engine. Switchvox is designed for SMBs, and enables them to get the most value from a solution built with enterprise-level functionality. Switchvox provides UC tools, mobility applications, and robust calling features, without the hassle and expense of complex licensing models. Available both on-premises and in the cloud, Switchvox offers several features that enhance the BYOD experience. Call Rules in Switchvox give each user the ability to allocate calls on the choice of devices. This gives users the freedom to arrange their incoming calls in strategic order (from their desktop to mobile, for example), facilitating the process of callers finding them at anytime and from any location, without having to dial multiple numbers. Switchvox provides the capability for users to have up to six devices connected together, and share the same voicemail, while having only one extension for people to dial. With this, users can also seamlessly transfer calls from one device to the other, even if someone works remotely or in the field.
Digium’s portfolio also includes a Switchvox Softphone for iPhone that delivers the same user experience expected from a desk phone. Not only does it give each user the typical call control features like being able to receive and make calls, transfer, conference, hold, and send to voicemail, but they also get advanced features like call recording. The softphone also gives each user UC features, such as status, visual voicemail and contacts.

Digium has also gone to great lengths to ensure that they can deliver a secure environment and worry-free experience for their customers in their cloud-based solutions. “We have invested heavily in a state of the art network, building the security infrastructure at our data center,” delineates Windham.“Along with our resilient infrastructure, we deploy 24/7 monitoring and testing processes to ensure our Switchvox Cloud and Digium SIP Trunking customers have a safe and secure experience.” To further ensure users have the most secure experience, Digium has created best practices to help educate end users on how to protect themselves, and created product features to help enable adoption of these best practices in all their products.
With Switchvox, an organization can simplify its communications into one powerful solution. “For example, if a car dealer’s phone system uses our innovative platform, the dealer can see the incoming caller name through caller ID and can cross reference the caller’s credentials from the caller’s credit database. Hence, the dealer can gain knowledge about whether the incoming caller has the credit availability to buy a new car, and then pitch accordingly,” explains Windham.


Digium allows you to congregate a mobile phone and deskphone into one essential virtual extension


Consider another example where real estate agents benefit from Switchvox. “As the agents are always on the move, they want to have the same facilities with proper access to all the materials, including the desk phone at work,” says Windham. Switchvox has the ability to take voice mails or emails for the agents, which is accessible through their phones, anywhere, anytime. The solution also has the advantage of connecting to other agents.

The success of Digium is not based solely on the value of its suite of communications offerings. Digium’s employees, and their continuous efforts to accomplish and propel the company’s vision are at the foundation of the organization’s success. In this light, Digium has assembled a talented team of diverse and committed employees. At the end of the day, the focus is always on bringing customer-centric solutions to market – providing affordable tools that can be integrated into customers’ business processes so that their organizations can grow and be competitive through better communications. “We are aiming for a strategic approach towards BYOD and unified communications, which can maneuver measureable business and operational improvements within the enterprise,” concludes Windham.

Company
Digium

Headquarters
Huntsville, AL

Management
Danny Windham, CEO

Description
Providing Unified Communications solutions to power a broad family of products for small, medium, and large businesses