Chase Dombrowski, CISM, CISSP (CTO)BYOD is becoming the new normal as organizations gravitate towards the use of personal devices at work owing to its potential cost savings and flexibility. In the healthcare sector, communication patterns today are drawing away from conventional practices like pager-to-call interactions and looking at alternatives such as messaging applications on smart phones. However, a key challenge that CIOs often encounter while going for a BYOD solution is user adoption rate and the crucial security factor. A company that aptly tackles these problems while fostering BYOD in healthcare is Mobile Encrypted Data eXchange (M.E.D.X). Through a balance of medical features, security controls and personal privacy, the firm provides a simple yet intuitive mobile communication system for healthcare. A carefully wrought out Software as a Service (SaaS), the M.E.D.X app incorporates the core features desired by healthcare personnel to improve speed and efficiency when delivering patient care.
What is unique about the M.E.D.X app is that it is designed by a board of medical professionals and information security specialists. “Our main goal as a cross disciplined team was to develop a solution designed by the end user in order to assure it had the right features to motivate user adoption, increase workflow efficiency, maintain HIPAA compliance and ultimately improve patient care,” explains M.E.D.X’s CTO, Chase Dombrowski.
As for security, M.E.D.X brings forth control your own data (CYOD) standards for both administrators and users. M.E.D.X’s encrypted architecture centralizes the data assuring that every party engaged in the conversation is secure. The M.E.D.X app acts as a medium to view, create, and share data stored in the central repository. It also allows users to control their data via a special feature called Remote Wipe. In the case of a wrongly sent message, the user can remotely erase it from the recipient’s phone and also withdraw access to the media they have shared. Likewise, if a recipient attempts to take a screenshot of the shared data, the administrator is immediately notified through an alert to prevent a potential data breach.
Our main goal was to assure the solution had the right features to motivate high user adoption, maintain HIPAA compliance and ultimately improve patient care
Given the multifaceted benefits that the M.E.D.X app offers, it is no wonder organizations frequently turn to the company for improving communication and workflow. In a recent case, M.E.D.X has helped a Florida-based multi-facility health clinic create new workflows, speed up its existing ones, and connect its staff dispersed across 30+ locations through one secure platform. This has empowered the 1500 employee practice the ability to communicate using their personal smartphones while maintaining compliance and improving the bottom line.
The team at M.E.D.X understands the needs and challenges of the secure messaging space and is always willing to adapt to customer needs. More importantly, M.E.D.X values its customers’ feedback; in fact, many of its latest features are the outcome of its end user surveys. “The process of consuming direct feedback from our user base gives us the intelligence needed to enrich the app experience and stay at the leading edge of competition and innovation,” explains M.E.D.X’s CEO, Michael Parikh.
In the long run, M.E.D.X plans to broaden its network of users and bring the healthcare community closer by integrating its open API with partnering healthcare software vendors. Further, a new version of its application “M.E.D.X Patient” will be a new way for patients to communicate with their treating provider’s office. This version of the app will not only bypass tedious patient portal sign-ins when requesting an appointment or consulting on a general medical issue, but also eliminate charges for after hour calls regarding scenarios that are considered non-emergent